<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" xmlns:bioc="http://bpmn.io/schema/bpmn/biocolor/1.0" xmlns:modeler="http://camunda.org/schema/modeler/1.0" id="Definitions_0tjdkab" targetNamespace="http://bpmn.io/schema/bpmn" exporter="Camunda Modeler" exporterVersion="4.7.0" modeler:executionPlatform="Camunda Platform" modeler:executionPlatformVersion="7.14.0">
  <bpmn:collaboration id="Collaboration_14q04ag">
    <bpmn:participant id="Participant_1wl34m4" name="C2.N01.M02.PAI0067 – Gerir demandas para a oficina" processRef="Process_0y9heva" />
    <bpmn:participant id="Participant_1vk9mn3" name="C2.N01.M02.PAI0068 – Realizar manutenção dos equipamentos industriais" processRef="Process_08tlz9z" />
    <bpmn:messageFlow id="Flow_1dzc4i4" sourceRef="Event_1k7vlyg" targetRef="Participant_1vk9mn3" />
    <bpmn:messageFlow id="Flow_0qi9ra4" sourceRef="Participant_1vk9mn3" targetRef="Event_02olpm2" />
  </bpmn:collaboration>
  <bpmn:process id="Process_0y9heva" isExecutable="true">
    <bpmn:laneSet id="LaneSet_1acx5eq">
      <bpmn:lane id="Lane_08jjdbk" name="Áreas Operacionais da CAESB">
        <bpmn:flowNodeRef>StartEvent_1</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_1l3gori</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1awqzbe</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_09hqz86</bpmn:flowNodeRef>
      </bpmn:lane>
      <bpmn:lane id="Lane_1oy0pik" name="PMIDO">
        <bpmn:flowNodeRef>Gateway_0bjkwu8</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1ihwbk2</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1lnevub</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_1r5rghs</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1k7vlyg</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_02olpm2</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1ynwwaw</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1osu6hj</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_07vl1fe</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1p0tx9m</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_03iwr12</bpmn:flowNodeRef>
      </bpmn:lane>
    </bpmn:laneSet>
    <bpmn:sequenceFlow id="Flow_0qg6v66" name="Necessidade de agiliar atendimento por telefone" sourceRef="Gateway_1l3gori" targetRef="Activity_09hqz86" />
    <bpmn:sequenceFlow id="Flow_01hb48a" name="Abertura de OS no SIMAN" sourceRef="Gateway_1l3gori" targetRef="Activity_1awqzbe" />
    <bpmn:sequenceFlow id="Flow_1t4u507" sourceRef="StartEvent_1" targetRef="Gateway_1l3gori" />
    <bpmn:startEvent id="StartEvent_1" name="Problema operacional identificado">
      <bpmn:outgoing>Flow_1t4u507</bpmn:outgoing>
    </bpmn:startEvent>
    <bpmn:exclusiveGateway id="Gateway_1l3gori">
      <bpmn:incoming>Flow_1t4u507</bpmn:incoming>
      <bpmn:outgoing>Flow_0qg6v66</bpmn:outgoing>
      <bpmn:outgoing>Flow_01hb48a</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:sequenceFlow id="Flow_06ud4xz" sourceRef="Activity_09hqz86" targetRef="Activity_1ihwbk2" />
    <bpmn:sequenceFlow id="Flow_0hllvru" sourceRef="Activity_1awqzbe" targetRef="Activity_1ihwbk2" />
    <bpmn:sequenceFlow id="Flow_1bie2as" name="Não foi feita a abertura da OS" sourceRef="Gateway_0bjkwu8" targetRef="Activity_1lnevub" />
    <bpmn:sequenceFlow id="Flow_0lertsv" sourceRef="Activity_1ihwbk2" targetRef="Gateway_0bjkwu8" />
    <bpmn:sequenceFlow id="Flow_08q0p2m" sourceRef="Activity_03iwr12" targetRef="Event_1k7vlyg" />
    <bpmn:sequenceFlow id="Flow_176wk6w" sourceRef="Gateway_1r5rghs" targetRef="Activity_07vl1fe" />
    <bpmn:sequenceFlow id="Flow_18rne4q" sourceRef="Gateway_1r5rghs" targetRef="Activity_1p0tx9m" />
    <bpmn:sequenceFlow id="Flow_13ffdpu" sourceRef="Event_1k7vlyg" targetRef="Event_02olpm2" />
    <bpmn:sequenceFlow id="Flow_1omqypx" sourceRef="Event_02olpm2" targetRef="Gateway_1r5rghs" />
    <bpmn:sequenceFlow id="Flow_13l66k8" sourceRef="Activity_07vl1fe" targetRef="Event_1osu6hj" />
    <bpmn:sequenceFlow id="Flow_1rdq9mi" sourceRef="Activity_1p0tx9m" targetRef="Event_1ynwwaw" />
    <bpmn:userTask id="Activity_1awqzbe" name="1. Solicitar manutenção do equipamento industrial por OS">
      <bpmn:incoming>Flow_01hb48a</bpmn:incoming>
      <bpmn:outgoing>Flow_0hllvru</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_035pm68">
        <bpmn:targetRef>DataStoreReference_016ym11</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
    <bpmn:dataStoreReference id="DataStoreReference_016ym11" name="SIMAN" />
    <bpmn:manualTask id="Activity_09hqz86" name="2. Relatar necessidade de manutenção corretiva de equipamento industrial">
      <bpmn:incoming>Flow_0qg6v66</bpmn:incoming>
      <bpmn:outgoing>Flow_06ud4xz</bpmn:outgoing>
    </bpmn:manualTask>
    <bpmn:sequenceFlow id="Flow_0wed9se" name="OS aberta" sourceRef="Gateway_0bjkwu8" targetRef="Activity_03iwr12" />
    <bpmn:sequenceFlow id="Flow_0jgfssw" sourceRef="Activity_1lnevub" targetRef="Activity_03iwr12" />
    <bpmn:exclusiveGateway id="Gateway_0bjkwu8">
      <bpmn:incoming>Flow_0lertsv</bpmn:incoming>
      <bpmn:outgoing>Flow_1bie2as</bpmn:outgoing>
      <bpmn:outgoing>Flow_0wed9se</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:dataStoreReference id="DataStoreReference_12dj5jo" name="SIMAN" />
    <bpmn:manualTask id="Activity_1ihwbk2" name="3. Receber demanda de manutenção corretiva">
      <bpmn:incoming>Flow_06ud4xz</bpmn:incoming>
      <bpmn:incoming>Flow_0hllvru</bpmn:incoming>
      <bpmn:outgoing>Flow_0lertsv</bpmn:outgoing>
    </bpmn:manualTask>
    <bpmn:userTask id="Activity_1lnevub" name="4. Abrir OS">
      <bpmn:incoming>Flow_1bie2as</bpmn:incoming>
      <bpmn:outgoing>Flow_0jgfssw</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_1d3b3r6">
        <bpmn:targetRef>DataStoreReference_12dj5jo</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
    <bpmn:parallelGateway id="Gateway_1r5rghs">
      <bpmn:incoming>Flow_1omqypx</bpmn:incoming>
      <bpmn:outgoing>Flow_176wk6w</bpmn:outgoing>
      <bpmn:outgoing>Flow_18rne4q</bpmn:outgoing>
    </bpmn:parallelGateway>
    <bpmn:intermediateThrowEvent id="Event_1k7vlyg" name="Equipamento recebido">
      <bpmn:incoming>Flow_08q0p2m</bpmn:incoming>
      <bpmn:outgoing>Flow_13ffdpu</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_1jfyiko" />
    </bpmn:intermediateThrowEvent>
    <bpmn:intermediateCatchEvent id="Event_02olpm2" name="Equipamento disponibilizado para entrega">
      <bpmn:incoming>Flow_13ffdpu</bpmn:incoming>
      <bpmn:outgoing>Flow_1omqypx</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_18f57z6" />
    </bpmn:intermediateCatchEvent>
    <bpmn:endEvent id="Event_1ynwwaw" name="Finalização do serviço informada">
      <bpmn:incoming>Flow_1rdq9mi</bpmn:incoming>
    </bpmn:endEvent>
    <bpmn:endEvent id="Event_1osu6hj" name="OS fechada">
      <bpmn:incoming>Flow_13l66k8</bpmn:incoming>
    </bpmn:endEvent>
    <bpmn:dataStoreReference id="DataStoreReference_1gqzs8b" name="SIMAN" />
    <bpmn:userTask id="Activity_07vl1fe" name="7. Fechar OS">
      <bpmn:incoming>Flow_176wk6w</bpmn:incoming>
      <bpmn:outgoing>Flow_13l66k8</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_1qtfpae">
        <bpmn:targetRef>DataStoreReference_1gqzs8b</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
    <bpmn:manualTask id="Activity_1p0tx9m" name="6. Ligar informando a finalização do serviço">
      <bpmn:incoming>Flow_18rne4q</bpmn:incoming>
      <bpmn:outgoing>Flow_1rdq9mi</bpmn:outgoing>
    </bpmn:manualTask>
    <bpmn:manualTask id="Activity_03iwr12" name="5. Receber equipamento">
      <bpmn:incoming>Flow_0wed9se</bpmn:incoming>
      <bpmn:incoming>Flow_0jgfssw</bpmn:incoming>
      <bpmn:outgoing>Flow_08q0p2m</bpmn:outgoing>
    </bpmn:manualTask>
  </bpmn:process>
  <bpmn:process id="Process_08tlz9z" isExecutable="false" />
  <bpmndi:BPMNDiagram id="BPMNDiagram_1">
    <bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_14q04ag">
      <bpmndi:BPMNShape id="Participant_1wl34m4_di" bpmnElement="Participant_1wl34m4" isHorizontal="true">
        <dc:Bounds x="129" y="52" width="1651" height="780" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_1oy0pik_di" bpmnElement="Lane_1oy0pik" isHorizontal="true">
        <dc:Bounds x="159" y="402" width="1621" height="430" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_08jjdbk_di" bpmnElement="Lane_08jjdbk" isHorizontal="true">
        <dc:Bounds x="159" y="52" width="1621" height="350" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="Flow_0jgfssw_di" bpmnElement="Flow_0jgfssw">
        <di:waypoint x="1010" y="470" />
        <di:waypoint x="1050" y="470" />
        <di:waypoint x="1050" y="600" />
        <di:waypoint x="1090" y="600" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0wed9se_di" bpmnElement="Flow_0wed9se">
        <di:waypoint x="805" y="620" />
        <di:waypoint x="1090" y="620" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="823" y="633" width="51" height="14" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1rdq9mi_di" bpmnElement="Flow_1rdq9mi">
        <di:waypoint x="1530" y="560" />
        <di:waypoint x="1572" y="560" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_13l66k8_di" bpmnElement="Flow_13l66k8">
        <di:waypoint x="1530" y="680" />
        <di:waypoint x="1572" y="680" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1omqypx_di" bpmnElement="Flow_1omqypx">
        <di:waypoint x="1338" y="620" />
        <di:waypoint x="1365" y="620" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_13ffdpu_di" bpmnElement="Flow_13ffdpu">
        <di:waypoint x="1268" y="620" />
        <di:waypoint x="1302" y="620" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_18rne4q_di" bpmnElement="Flow_18rne4q">
        <di:waypoint x="1390" y="595" />
        <di:waypoint x="1390" y="560" />
        <di:waypoint x="1430" y="560" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_176wk6w_di" bpmnElement="Flow_176wk6w">
        <di:waypoint x="1390" y="645" />
        <di:waypoint x="1390" y="680" />
        <di:waypoint x="1430" y="680" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_08q0p2m_di" bpmnElement="Flow_08q0p2m">
        <di:waypoint x="1190" y="620" />
        <di:waypoint x="1232" y="620" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0lertsv_di" bpmnElement="Flow_0lertsv">
        <di:waypoint x="700" y="620" />
        <di:waypoint x="755" y="620" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1bie2as_di" bpmnElement="Flow_1bie2as">
        <di:waypoint x="780" y="595" />
        <di:waypoint x="780" y="470" />
        <di:waypoint x="910" y="470" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="807" y="486" width="76" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0hllvru_di" bpmnElement="Flow_0hllvru">
        <di:waypoint x="490" y="160" />
        <di:waypoint x="550" y="160" />
        <di:waypoint x="550" y="620" />
        <di:waypoint x="600" y="620" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_06ud4xz_di" bpmnElement="Flow_06ud4xz">
        <di:waypoint x="490" y="340" />
        <di:waypoint x="530" y="340" />
        <di:waypoint x="530" y="640" />
        <di:waypoint x="600" y="640" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1t4u507_di" bpmnElement="Flow_1t4u507">
        <di:waypoint x="238" y="250" />
        <di:waypoint x="255" y="250" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_01hb48a_di" bpmnElement="Flow_01hb48a">
        <di:waypoint x="280" y="225" />
        <di:waypoint x="280" y="160" />
        <di:waypoint x="390" y="160" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="292" y="176" width="77" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0qg6v66_di" bpmnElement="Flow_0qg6v66">
        <di:waypoint x="280" y="275" />
        <di:waypoint x="280" y="340" />
        <di:waypoint x="390" y="340" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="289" y="283" width="81" height="53" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNShape id="_BPMNShape_StartEvent_2" bpmnElement="StartEvent_1">
        <dc:Bounds x="202" y="232" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="192" y="275" width="57" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Gateway_1l3gori_di" bpmnElement="Gateway_1l3gori" isMarkerVisible="true">
        <dc:Bounds x="255" y="225" width="50" height="50" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0ofy86s_di" bpmnElement="Activity_1awqzbe">
        <dc:Bounds x="390" y="120" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="DataStoreReference_016ym11_di" bpmnElement="DataStoreReference_016ym11">
        <dc:Bounds x="415" y="225" width="50" height="50" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="423" y="282" width="35" height="14" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0vy0kkb_di" bpmnElement="Activity_09hqz86">
        <dc:Bounds x="390" y="300" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Gateway_0bjkwu8_di" bpmnElement="Gateway_0bjkwu8" isMarkerVisible="true">
        <dc:Bounds x="755" y="595" width="50" height="50" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="DataStoreReference_12dj5jo_di" bpmnElement="DataStoreReference_12dj5jo">
        <dc:Bounds x="935" y="545" width="50" height="50" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="943" y="602" width="35" height="14" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_02bz40u_di" bpmnElement="Activity_1ihwbk2">
        <dc:Bounds x="600" y="580" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1af26n5_di" bpmnElement="Activity_1lnevub">
        <dc:Bounds x="910" y="430" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Gateway_03xyd2u_di" bpmnElement="Gateway_1r5rghs">
        <dc:Bounds x="1365" y="595" width="50" height="50" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_108wje2_di" bpmnElement="Event_1k7vlyg">
        <dc:Bounds x="1232" y="602" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1218" y="572" width="65" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_18q65ax_di" bpmnElement="Event_02olpm2">
        <dc:Bounds x="1302" y="602" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1284" y="560" width="73" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_1ynwwaw_di" bpmnElement="Event_1ynwwaw">
        <dc:Bounds x="1572" y="542" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1547" y="585" width="87" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_1osu6hj_di" bpmnElement="Event_1osu6hj">
        <dc:Bounds x="1572" y="662" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1561" y="705" width="59" height="14" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="DataStoreReference_1gqzs8b_di" bpmnElement="DataStoreReference_1gqzs8b">
        <dc:Bounds x="1455" y="745" width="50" height="50" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1463" y="802" width="35" height="14" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_14ddduh_di" bpmnElement="Activity_07vl1fe" bioc:stroke="rgb(251, 140, 0)" bioc:fill="rgb(255, 224, 178)">
        <dc:Bounds x="1430" y="640" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_15ka7u5_di" bpmnElement="Activity_1p0tx9m">
        <dc:Bounds x="1430" y="520" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0vizhbs_di" bpmnElement="Activity_03iwr12">
        <dc:Bounds x="1090" y="580" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Participant_1vk9mn3_di" bpmnElement="Participant_1vk9mn3" isHorizontal="true">
        <dc:Bounds x="1020" y="860" width="600" height="250" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="DataOutputAssociation_035pm68_di" bpmnElement="DataOutputAssociation_035pm68">
        <di:waypoint x="440" y="200" />
        <di:waypoint x="440" y="225" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="DataOutputAssociation_1d3b3r6_di" bpmnElement="DataOutputAssociation_1d3b3r6">
        <di:waypoint x="960" y="510" />
        <di:waypoint x="960" y="540" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="DataOutputAssociation_1qtfpae_di" bpmnElement="DataOutputAssociation_1qtfpae">
        <di:waypoint x="1480" y="720" />
        <di:waypoint x="1480" y="745" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1dzc4i4_di" bpmnElement="Flow_1dzc4i4">
        <di:waypoint x="1250" y="638" />
        <di:waypoint x="1250" y="860" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0qi9ra4_di" bpmnElement="Flow_0qi9ra4">
        <di:waypoint x="1320" y="860" />
        <di:waypoint x="1320" y="638" />
      </bpmndi:BPMNEdge>
    </bpmndi:BPMNPlane>
  </bpmndi:BPMNDiagram>
</bpmn:definitions>
