<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:bioc="http://bpmn.io/schema/bpmn/biocolor/1.0" xmlns:color="http://www.omg.org/spec/BPMN/non-normative/color/1.0" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" xmlns:modeler="http://camunda.org/schema/modeler/1.0" id="Definitions_02qxpvs" targetNamespace="http://bpmn.io/schema/bpmn" exporter="Camunda Modeler" exporterVersion="5.35.0" modeler:executionPlatform="Camunda Platform" modeler:executionPlatformVersion="7.18.0">
  <bpmn:collaboration id="Collaboration_0ccc4ud">
    <bpmn:participant id="Participant_0odbzyi" name="C1.N03.PTB0304 - Refaturar conta" processRef="Process_1dz66x7" />
    <bpmn:participant id="Participant_1y60wl5" name="RFB" processRef="Process_1ukjz91" />
    <bpmn:participant id="Participant_0cvwmnk" name="C1.N03.PTB0300 - Restituir crédito automaticamente" processRef="Process_191wzz7" />
    <bpmn:participant id="Participant_12nwcu3" name="C1.N03.PTB0299 - Restituir crédito mediante solicitação do cliente" processRef="Process_0r5ffop" />
    <bpmn:participant id="Participant_025mwfe" name="C1.N03.PTB0297 - Realizar validação e correções dos casos de inconsistências avaliada pela RFB das NFag" processRef="Process_1f4c9x5" />
    <bpmn:participant id="Participant_1nweqe9" name="C1.N03.PTB0301 - Distribuir consumo" processRef="Process_1ned5n0" />
    <bpmn:participant id="Participant_03c1v2h" name="C1.N03.PTB0306 - Realizar levantamento de alvará" processRef="Process_13hunu4" />
    <bpmn:messageFlow id="Flow_1il0yys" sourceRef="Participant_12nwcu3" targetRef="Event_0h1oiq4" />
    <bpmn:messageFlow id="Flow_1svrvz9" sourceRef="Participant_0cvwmnk" targetRef="Event_1q38z59" />
    <bpmn:messageFlow id="Flow_12h7le2" sourceRef="Activity_0uvz9ud" targetRef="Participant_1y60wl5" />
    <bpmn:messageFlow id="Flow_1s02oc7" sourceRef="Participant_1y60wl5" targetRef="Event_18yr2f9" />
    <bpmn:messageFlow id="Flow_1b3crr7" sourceRef="Participant_1y60wl5" targetRef="Event_0331z94" />
    <bpmn:messageFlow id="Flow_1ypwfht" sourceRef="Event_1iyscvm" targetRef="Participant_025mwfe" />
    <bpmn:messageFlow id="Flow_07w6ild" sourceRef="Participant_1nweqe9" targetRef="Event_1ohymzz" />
    <bpmn:messageFlow id="Flow_1fwzv62" sourceRef="Event_1sa25j3" targetRef="Participant_025mwfe" />
    <bpmn:messageFlow id="Flow_0s0u5lu" sourceRef="Participant_03c1v2h" targetRef="Event_0hpkmw9" />
  </bpmn:collaboration>
  <bpmn:process id="Process_1dz66x7" isExecutable="true">
    <bpmn:laneSet id="LaneSet_15y3bx4">
      <bpmn:lane id="Lane_0b4m7ex" name="CAC">
        <bpmn:flowNodeRef>Event_01948ye</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>StartEvent_1</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_1divdpc</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0ie11kn</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_13g8ltn</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_16bef77</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0ugrej4</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_1ub1pba</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1sm1ux7</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0ft5u8e</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0t8aflk</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_0dpvuqh</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_03wl12h</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0isywhd</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_08irint</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0q1v25d</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1v5a06t</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_0eweg1h</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0uvz9ud</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1lps0q4</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1qk1fmu</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0331z94</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_18yr2f9</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_10y5xi5</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1iyscvm</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0xhs0tu</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0cafatm</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0305dwd</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1hw6mxn</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_18ha8bh</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1t4jm9g</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_00v77ih</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_15zwqhe</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_0o14wy2</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1j8z5u7</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1sa25j3</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1ohymzz</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1q38z59</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0h1oiq4</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0hpkmw9</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1r66oxf</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1n2nr2b</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1to9jg9</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_0bis4kq</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_04xz6bg</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0gxpga5</bpmn:flowNodeRef>
      </bpmn:lane>
    </bpmn:laneSet>
    <bpmn:startEvent id="Event_01948ye" name="Necessidade de refaturamento de  conta">
      <bpmn:outgoing>Flow_0purgdo</bpmn:outgoing>
    </bpmn:startEvent>
    <bpmn:startEvent id="StartEvent_1" name="Necessidade de refaturar conta devido a distribuição de consumo de conta paga ou parcelada">
      <bpmn:outgoing>Flow_0rlj5oj</bpmn:outgoing>
    </bpmn:startEvent>
    <bpmn:exclusiveGateway id="Gateway_1divdpc">
      <bpmn:incoming>Flow_06g4row</bpmn:incoming>
      <bpmn:outgoing>Flow_1tavscs</bpmn:outgoing>
      <bpmn:outgoing>Flow_121t4vh</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:userTask id="Activity_0ie11kn" name="1.Validar necessidade de revisão de conta">
      <bpmn:incoming>Flow_0rlj5oj</bpmn:incoming>
      <bpmn:incoming>Flow_0purgdo</bpmn:incoming>
      <bpmn:outgoing>Flow_06g4row</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_0wlttuf">
        <bpmn:targetRef>DataStoreReference_0t92nah</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
    <bpmn:dataStoreReference id="DataStoreReference_0t92nah" name="ERP – Atendimento, Comercial e Serviço" />
    <bpmn:intermediateCatchEvent id="Event_13g8ltn" name="Vistoria realizada">
      <bpmn:incoming>Flow_191rjit</bpmn:incoming>
      <bpmn:outgoing>Flow_02z1k7r</bpmn:outgoing>
      <bpmn:conditionalEventDefinition id="ConditionalEventDefinition_126qb39">
        <bpmn:condition xsi:type="bpmn:tFormalExpression" />
      </bpmn:conditionalEventDefinition>
    </bpmn:intermediateCatchEvent>
    <bpmn:dataStoreReference id="DataStoreReference_0881huj" name="ERP – Atendimento, Comercial e Serviço" />
    <bpmn:dataStoreReference id="DataStoreReference_0tigkxs" name="ERP – Atendimento, Comercial e Serviço" />
    <bpmn:userTask id="Activity_16bef77" name="3.Abrir OS de campo">
      <bpmn:incoming>Flow_1tavscs</bpmn:incoming>
      <bpmn:outgoing>Flow_191rjit</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_17adlad">
        <bpmn:targetRef>DataStoreReference_0tigkxs</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
    <bpmn:userTask id="Activity_0ugrej4" name="4.Analisar resultado da vistoria">
      <bpmn:incoming>Flow_02z1k7r</bpmn:incoming>
      <bpmn:outgoing>Flow_12hog5o</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_142uq6x">
        <bpmn:targetRef>DataStoreReference_0881huj</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
    <bpmn:exclusiveGateway id="Gateway_1ub1pba">
      <bpmn:incoming>Flow_12hog5o</bpmn:incoming>
      <bpmn:outgoing>Flow_0w3cwdr</bpmn:outgoing>
      <bpmn:outgoing>Flow_0npvd1m</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:endEvent id="Event_1sm1ux7" name="Conta mantida">
      <bpmn:incoming>Flow_0w3cwdr</bpmn:incoming>
    </bpmn:endEvent>
    <bpmn:serviceTask id="Activity_0ft5u8e" name="9.Gerar numeração de contingência para a NFAg">
      <bpmn:incoming>Flow_0pekpzb</bpmn:incoming>
      <bpmn:outgoing>Flow_1axvfm9</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_1sdesab">
        <bpmn:targetRef>DataStoreReference_0tveyto</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:serviceTask>
    <bpmn:serviceTask id="Activity_0t8aflk" name="8.Localizar a NFag a conta mãe">
      <bpmn:incoming>Flow_0lh5uh6</bpmn:incoming>
      <bpmn:outgoing>Flow_0pekpzb</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_0yq2csx">
        <bpmn:targetRef>DataStoreReference_0kcso3f</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:serviceTask>
    <bpmn:parallelGateway id="Gateway_0dpvuqh">
      <bpmn:incoming>Flow_12brisw</bpmn:incoming>
      <bpmn:outgoing>Flow_0o6gx8n</bpmn:outgoing>
      <bpmn:outgoing>Flow_0jzapmt</bpmn:outgoing>
    </bpmn:parallelGateway>
    <bpmn:serviceTask id="Activity_03wl12h" name="11.Atrelar numeração de contingência da NFag a conta">
      <bpmn:incoming>Flow_1vctwji</bpmn:incoming>
      <bpmn:outgoing>Flow_12brisw</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_192ga30">
        <bpmn:targetRef>DataStoreReference_0fik3rt</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:serviceTask>
    <bpmn:serviceTask id="Activity_0isywhd" name="10.Lançar conta incluída com o valor total da diferença (origem 4)">
      <bpmn:incoming>Flow_1axvfm9</bpmn:incoming>
      <bpmn:outgoing>Flow_1vctwji</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_0cdvkn1">
        <bpmn:targetRef>DataStoreReference_07hg0wm</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:serviceTask>
    <bpmn:endEvent id="Event_08irint" name="Conta enviada para o e-mail do cliente">
      <bpmn:incoming>Flow_0lxbl26</bpmn:incoming>
    </bpmn:endEvent>
    <bpmn:dataStoreReference id="DataStoreReference_19la13t" name="ERP – Atendimento, Comercial e Serviço" />
    <bpmn:userTask id="Activity_0q1v25d" name="12.Enviar conta incluída com a n°de contingência da NFag para o cliente">
      <bpmn:incoming>Flow_0o6gx8n</bpmn:incoming>
      <bpmn:outgoing>Flow_0lxbl26</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_159wctr">
        <bpmn:targetRef>DataStoreReference_19la13t</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
    <bpmn:dataStoreReference id="DataStoreReference_0wvmlg7" name="ERP – Atendimento, Comercial e Serviço" />
    <bpmn:serviceTask id="Activity_1v5a06t" name="13.Gerar numeração de contingência para a NFAg substitutiva">
      <bpmn:incoming>Flow_0740l0c</bpmn:incoming>
      <bpmn:incoming>Flow_14jlv49</bpmn:incoming>
      <bpmn:incoming>Flow_1nolac5</bpmn:incoming>
      <bpmn:incoming>Flow_1ltpcld</bpmn:incoming>
      <bpmn:incoming>Flow_1izobap</bpmn:incoming>
      <bpmn:outgoing>Flow_09nzper</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_0jkmas8">
        <bpmn:targetRef>DataStoreReference_0wvmlg7</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:serviceTask>
    <bpmn:exclusiveGateway id="Gateway_0eweg1h">
      <bpmn:incoming>Flow_1oiupq6</bpmn:incoming>
      <bpmn:outgoing>Flow_1x37zml</bpmn:outgoing>
      <bpmn:outgoing>Flow_0bg0x7f</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:dataStoreReference id="DataStoreReference_052olqh" name="ERP – Atendimento, Comercial e Serviço" />
    <bpmn:serviceTask id="Activity_0uvz9ud" name="22.Enviar arquivo XML para a RFB">
      <bpmn:documentation>A PRTD deverá verificar a forma de envio: se será por horário, por lote, agrupado de 10 em 10, de 1 em 1, etc. De acordo com a CAC, não há uma regra específica definida.
É importante ter uma tela ou relatório para analisar tudo que foi enviado</bpmn:documentation>
      <bpmn:incoming>Flow_1y3che5</bpmn:incoming>
      <bpmn:outgoing>Flow_1oiupq6</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_0nt0lzd">
        <bpmn:targetRef>DataStoreReference_052olqh</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:serviceTask>
    <bpmn:serviceTask id="Activity_1lps0q4" name="23.Armazenar histórico">
      <bpmn:incoming>Flow_1qihrzb</bpmn:incoming>
      <bpmn:outgoing>Flow_11iwcwf</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_164xl0l">
        <bpmn:targetRef>DataStoreReference_12i0g39</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:serviceTask>
    <bpmn:endEvent id="Event_1qk1fmu" name="NFag emitida">
      <bpmn:incoming>Flow_11iwcwf</bpmn:incoming>
    </bpmn:endEvent>
    <bpmn:intermediateCatchEvent id="Event_0331z94" name="Arquivo de retorno da RFB contendo as inconsistências identificadas no arquivo XML">
      <bpmn:incoming>Flow_0bg0x7f</bpmn:incoming>
      <bpmn:outgoing>Flow_1qbfrpj</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_0dhrost" />
    </bpmn:intermediateCatchEvent>
    <bpmn:dataStoreReference id="DataStoreReference_1gfk3wv" name="ERP – Atendimento, Comercial e Serviço" />
    <bpmn:dataStoreReference id="DataStoreReference_12i0g39" name="ERP – Atendimento, Comercial e Serviço" />
    <bpmn:intermediateCatchEvent id="Event_18yr2f9" name="XML da NFag gerada">
      <bpmn:incoming>Flow_1x37zml</bpmn:incoming>
      <bpmn:outgoing>Flow_1qihrzb</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_0p4dl19" />
    </bpmn:intermediateCatchEvent>
    <bpmn:dataStoreReference id="DataStoreReference_07mpgf0" name="ERP – Atendimento, Comercial e Serviço" />
    <bpmn:serviceTask id="Activity_10y5xi5" name="24.Armazenar Arquivo de retorno da RFB">
      <bpmn:incoming>Flow_1qbfrpj</bpmn:incoming>
      <bpmn:outgoing>Flow_1ackqbv</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_1x6xtd5">
        <bpmn:targetRef>DataStoreReference_07mpgf0</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:serviceTask>
    <bpmn:endEvent id="Event_1iyscvm" name="Inconsistência localizadas no arquivo XML">
      <bpmn:incoming>Flow_1ackqbv</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_0fxsno9" />
    </bpmn:endEvent>
    <bpmn:serviceTask id="Activity_0xhs0tu" name="15.Atrelar numeração de contingência da NFag a conta">
      <bpmn:incoming>Flow_0j3fm62</bpmn:incoming>
      <bpmn:outgoing>Flow_1kvuwwo</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_03wab6q">
        <bpmn:targetRef>DataStoreReference_0mvyd3v</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:serviceTask>
    <bpmn:dataStoreReference id="DataStoreReference_0p0v8t5" name="ERP – Atendimento, Comercial e Serviço" />
    <bpmn:serviceTask id="Activity_0cafatm" name="16.Captar dados para geração do arquivo XML">
      <bpmn:incoming>Flow_0jzapmt</bpmn:incoming>
      <bpmn:incoming>Flow_1kvuwwo</bpmn:incoming>
      <bpmn:outgoing>Flow_1i10mxk</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_0zegsau">
        <bpmn:targetRef>DataStoreReference_0p0v8t5</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:serviceTask>
    <bpmn:serviceTask id="Activity_0305dwd" name="17.Adequar o formato dos dados para o layout do XML">
      <bpmn:incoming>Flow_1i10mxk</bpmn:incoming>
      <bpmn:outgoing>Flow_1bqi7ab</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_0np342u">
        <bpmn:targetRef>DataStoreReference_0py3cai</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:serviceTask>
    <bpmn:dataStoreReference id="DataStoreReference_0py3cai" name="ERP – Atendimento, Comercial e Serviço" />
    <bpmn:serviceTask id="Activity_1hw6mxn" name="19.Armazenar XML da NFag substitutiva">
      <bpmn:incoming>Flow_0wn63vq</bpmn:incoming>
      <bpmn:outgoing>Flow_0liq9pk</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_01habgr">
        <bpmn:targetRef>DataStoreReference_02jf0y6</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:serviceTask>
    <bpmn:serviceTask id="Activity_18ha8bh" name="18.Gerar arquivo XML da NFag substitutiva">
      <bpmn:documentation>A data de emissão da NFag é da leitura da água.</bpmn:documentation>
      <bpmn:incoming>Flow_1bqi7ab</bpmn:incoming>
      <bpmn:outgoing>Flow_0wn63vq</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_0o9sr5h">
        <bpmn:targetRef>DataStoreReference_03mczd2</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:serviceTask>
    <bpmn:dataStoreReference id="DataStoreReference_03mczd2" name="ERP – Atendimento, Comercial e Serviço" />
    <bpmn:dataStoreReference id="DataStoreReference_02jf0y6" name="ERP – Atendimento, Comercial e Serviço" />
    <bpmn:dataStoreReference id="DataStoreReference_0wztm6k" name="ERP – Atendimento, Comercial e Serviço" />
    <bpmn:serviceTask id="Activity_1t4jm9g" name="20.Verificar inconsistências no arquivo XML">
      <bpmn:incoming>Flow_0liq9pk</bpmn:incoming>
      <bpmn:outgoing>Flow_12pwkb6</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_1py3ma9">
        <bpmn:targetRef>DataStoreReference_0wztm6k</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:serviceTask>
    <bpmn:exclusiveGateway id="Gateway_00v77ih">
      <bpmn:incoming>Flow_12pwkb6</bpmn:incoming>
      <bpmn:outgoing>Flow_1y3che5</bpmn:outgoing>
      <bpmn:outgoing>Flow_0pmlmfq</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:userTask id="Activity_15zwqhe" name="2.Abrir OS de revisão de conta">
      <bpmn:incoming>Flow_121t4vh</bpmn:incoming>
      <bpmn:outgoing>Flow_0lpnzzf</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_0kz9pe7">
        <bpmn:targetRef>DataStoreReference_1poaxlt</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
    <bpmn:dataStoreReference id="DataStoreReference_1poaxlt" name="ERP – Atendimento, Comercial e Serviço" />
    <bpmn:exclusiveGateway id="Gateway_0o14wy2">
      <bpmn:incoming>Flow_0lpnzzf</bpmn:incoming>
      <bpmn:outgoing>Flow_0ga0lmr</bpmn:outgoing>
      <bpmn:outgoing>Flow_0f5jd9e</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:serviceTask id="Activity_1j8z5u7" name="21. Armazenar inconsistência localizadas pelo ERP">
      <bpmn:incoming>Flow_0pmlmfq</bpmn:incoming>
      <bpmn:outgoing>Flow_12zu2pe</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_0s4dyva">
        <bpmn:targetRef>DataStoreReference_1gfk3wv</bpmn:targetRef>
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      <bpmndi:BPMNEdge id="Flow_1kvuwwo_di" bpmnElement="Flow_1kvuwwo">
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      <bpmndi:BPMNEdge id="Flow_13b7o4a_di" bpmnElement="Flow_13b7o4a">
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      <bpmndi:BPMNEdge id="Flow_1n8rtsr_di" bpmnElement="Flow_1n8rtsr">
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      <bpmndi:BPMNEdge id="Flow_1izobap_di" bpmnElement="Flow_1izobap">
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  </bpmndi:BPMNDiagram>
</bpmn:definitions>
