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			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Sistema&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;N/A&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Regra de Neg&amp;oacute;cio&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;Automatizar a analise para incluir custo ao servi&amp;ccedil;o ou n&amp;atilde;o. &lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;&amp;nbsp;Observa&amp;ccedil;&amp;otilde;es&lt;/span&gt;&lt;/p&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;(Ponto de Melhoria)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;N/A&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
	&lt;/table&gt;
	&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:'Segoe UI';font-size:8pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;</documentation>
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    <userTask id="Id_9c0615ed-0be0-42a3-896e-ea89ce39d587" name="4.Abrir OS para retirada de hidrômetro">
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		&lt;tr style="height:23.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Entrada (s)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Usu&amp;aacute;rio orientado&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:27pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Descri&amp;ccedil;&amp;atilde;o&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Apos as orienta&amp;ccedil;&amp;otilde;es, caso o usu&amp;aacute;rio queira processeguir ser&amp;aacute; aberta a OS de retirada &lt;/span&gt;&lt;/p&gt;&lt;p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;de hidr&amp;ocirc;metro. &lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Sa&amp;iacute;da (s)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;OS aberta&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Perfil de atua&amp;ccedil;&amp;atilde;o / usu&amp;aacute;rio&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;(Agente de Suporte, Gerente)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Sistema&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;N/A&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Regra de Neg&amp;oacute;cio&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Apos a baixa da OS, deve ser criada automaticamente uma outra OS de aferi&amp;ccedil;&amp;atilde;o do &lt;/span&gt;&lt;/p&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;hidr&amp;ocirc;metro. &lt;/span&gt;&lt;/p&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Na baixa da OS de aferi&amp;ccedil;&amp;atilde;o deve ser criada uma OS de verifica&amp;ccedil;&amp;atilde;o da aferi&amp;ccedil;&amp;atilde;o para que os escrit&amp;oacute;rios possam analisar. &lt;/span&gt;&lt;/p&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Lembrando que todas as OS devem vinculadas a OS principal de atendimento. &lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;&amp;nbsp;Observa&amp;ccedil;&amp;otilde;es&lt;/span&gt;&lt;/p&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;(Ponto de Melhoria)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;N/A&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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	&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:'Segoe UI';font-size:8pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;</documentation>
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    <userTask id="Id_3e9b3b60-0ea9-4e7c-9f99-fcc9e620e0d9" name="5.Receber laudo de aferição">
      <documentation>&lt;table border="0" cellspacing="0" cellpadding="0" width="100%" style="border-collapse:collapse;margin-left:13.6pt;"&gt;
		&lt;tr style="height:23.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Entrada (s)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;OS executada &lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:27pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Descri&amp;ccedil;&amp;atilde;o&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Apos as execu&amp;ccedil;&amp;otilde;es das OS, &amp;eacute; elaborado um laudo e encaminhado para o atendimento.&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Sa&amp;iacute;da (s)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Laudo recebido&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Perfil de atua&amp;ccedil;&amp;atilde;o / usu&amp;aacute;rio&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;(Agente de Suporte, Gerente)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Sistema&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;GCOM&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Regra de Neg&amp;oacute;cio&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;N/A&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;&amp;nbsp;Observa&amp;ccedil;&amp;otilde;es&lt;/span&gt;&lt;/p&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;(Ponto de Melhoria)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;N/A&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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      <documentation>&lt;table border="0" cellspacing="0" cellpadding="0" width="100%" style="border-collapse:collapse;margin-left:13.6pt;"&gt;
		&lt;tr style="height:23.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Entrada (s)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Laudo recebido&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:27pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Descri&amp;ccedil;&amp;atilde;o&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Analisar o laudo da aferi&amp;ccedil;&amp;atilde;o encaminhado. &lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Sa&amp;iacute;da (s)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Laudo analisado&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Perfil de atua&amp;ccedil;&amp;atilde;o / usu&amp;aacute;rio&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;(Agente de Suporte, Gerente)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Sistema&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;GCOM&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Regra de Neg&amp;oacute;cio&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;N/A&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
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		&lt;tr style="height:23.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Entrada (s)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Laudo analisado&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Descri&amp;ccedil;&amp;atilde;o&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Analisar a reclama&amp;ccedil;&amp;atilde;o sobre a conta. &lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Sa&amp;iacute;da (s)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Reclama&amp;ccedil;&amp;atilde;o sobre a conta analisada&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Perfil de atua&amp;ccedil;&amp;atilde;o / usu&amp;aacute;rio&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;(Agente de Suporte, Gerente)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Sistema&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;GCOM&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Regra de Neg&amp;oacute;cio&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;N/A&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;&amp;nbsp;Observa&amp;ccedil;&amp;otilde;es&lt;/span&gt;&lt;/p&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;(Ponto de Melhoria)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;N/A&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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		&lt;tr style="height:23.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Entrada (s)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Reclama&amp;ccedil;&amp;atilde;o sobre conta analisada&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:27pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Descri&amp;ccedil;&amp;atilde;o&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Caso a reclama&amp;ccedil;&amp;atilde;o for procedente haver&amp;aacute; ajustes na conta. &lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Sa&amp;iacute;da (s)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Proceder com ajuste de conta &lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Perfil de atua&amp;ccedil;&amp;atilde;o / usu&amp;aacute;rio&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;(Agente de Suporte, Gerente)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Sistema&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;GCOM&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
		&lt;tr style="height:26.25pt;"&gt;
			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Regra de Neg&amp;oacute;cio&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;N/A&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;&amp;nbsp;Observa&amp;ccedil;&amp;otilde;es&lt;/span&gt;&lt;/p&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;(Ponto de Melhoria)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;N/A&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Entrada (s)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;Proceder com ajuste&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Descri&amp;ccedil;&amp;atilde;o&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Disponibilizar o laudo e caso a reclama&amp;ccedil;&amp;atilde;o seja procedente e tenha tido ajutes disponibilizar&lt;/span&gt;&lt;/p&gt;&lt;p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;tambem as contas atualizadas. &lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Sa&amp;iacute;da (s)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Disponibilizar laudo e conta se necess&amp;aacute;rio. &lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Perfil de atua&amp;ccedil;&amp;atilde;o / usu&amp;aacute;rio&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;(Agente de Suporte, Gerente)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;Regra de Neg&amp;oacute;cio&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;Disponibilizar na OS a laudo de aferi&amp;ccedil;&amp;atilde;o apos a conclus&amp;atilde;o do servi&amp;ccedil;o&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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			&lt;td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;&amp;nbsp;Observa&amp;ccedil;&amp;otilde;es&lt;/span&gt;&lt;/p&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"&gt;&lt;span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"&gt;(Ponto de Melhoria)&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"&gt;&lt;p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"&gt;&lt;span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"&gt;&amp;nbsp;N/A&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;
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</definitions>
