Gateway_1qgj469
Gateway_0t0qota
Id_2c8fbffb-62ec-4a72-9b63-4c23731eba48
Id_c69229e3-857b-40bd-b773-02f11c6dcede
Gateway_1d9yzgi
Id_0ee72353-03c8-493f-bddb-c40d9c274812
Event_0367fkk
Event_1i9hykd
Activity_1oa9pqh
Activity_13cjz8m
Activity_1qwls4u
Activity_118u2yo
Activity_1b1hgbj
Activity_0rmbp6q
Id_68ba6d59-74e1-43b5-a14d-21b551b8281c
Activity_1rs6ewo
Id_cd099c24-ba16-4db9-9b78-313a6243d095
Event_0aapgcm
Id_80f90115-0f09-4099-965a-58febe23ab35
Activity_0nswb4h
Flow_0svdsww
Flow_004n5bp
Flow_02eldo0
Flow_1t23lod
Flow_0b9osns
Flow_1g482bs
Flow_1op39oc
Flow_1u4979r
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="border-collapse:collapse;margin-left:13.6pt;">
<tr style="height:23.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Entrada (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Conta (s) parcela(s)</span></p></td></tr>
<tr style="height:27pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Descrição</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Após o parcelamento o usuário deve assinar o termo. </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Saída (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Termo de parcelamento assinado </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Perfil de atuação / usuário</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> (Agente de Suporte, Gerente)</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Sistema</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Regra de Negócio</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"> Observações</span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">(Ponto de Melhoria)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
</table>
<p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:'Segoe UI';font-size:8pt;font-weight:normal;font-style:normal;"> </span></p>
Flow_1mfrnbp
Flow_0e6g892
Flow_0e6g892
Flow_0rgepvz
Flow_0z6zbqv
Id_7ec52cbb-d5d2-4948-9db1-51561b5e5384
Flow_0yiwone
Flow_0i9ukuh
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="border-collapse:collapse;margin-left:13.6pt;">
<tr style="height:23.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Entrada (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> Solicitação de alteração de titularidade</span></p></td></tr>
<tr style="height:27pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Descrição</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Verificação de notificação para o usuário</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Saída (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Verificação de notificação para usuário realizada</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Perfil de atuação / usuário</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> (Agente de Suporte, Gerente)</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Sistema</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">GCOM</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Regra de Negócio</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"> Observações</span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">(Ponto de Melhoria)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
</table>
<p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:'Segoe UI';font-size:8pt;font-weight:normal;font-style:normal;"> </span></p>
Flow_1u4979r
Flow_0svdsww
DataStoreReference_164jefl
Property_1i1725d
Flow_004n5bp
Flow_1jeb0pr
DataStoreReference_1w3fhc7
Flow_02eldo0
Flow_12v05py
DataStoreReference_1e0o3v0
Flow_1jeb0pr
Flow_12v05py
Flow_1t23lod
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="border-collapse:collapse;margin-left:13.6pt;">
<tr style="height:23.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Entrada (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Documento atualizado</span></p></td></tr>
<tr style="height:27pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Descrição</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Realizar o parcelamento da conta no sistema. </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Saída (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Conta (s) parcela(s)</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Perfil de atuação / usuário</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> (Agente de Suporte, Gerente)</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Sistema</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">GCOM</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Regra de Negócio</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"> Observações</span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">(Ponto de Melhoria)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
</table>
<p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:'Segoe UI';font-size:8pt;font-weight:normal;font-style:normal;"> </span></p>
Flow_0b9osns
Flow_0i9ukuh
Flow_1mfrnbp
DataStoreReference_1v4y4i3
Flow_1g482bs
Flow_1e48p80
DataStoreReference_0nuf91l
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="border-collapse:collapse;margin-left:13.6pt;">
<tr style="height:23.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Entrada (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> Identificação de débitos pendentes </span></p></td></tr>
<tr style="height:27pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Descrição</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Caso não seja possivel, o cliente será informado sobre o indeferimento.</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Saída (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">cliente informado sobre o indeferimento</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Perfil de atuação / usuário</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> (Agente de Suporte, Gerente)</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Sistema</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Regra de Negócio</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"> Observações</span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">(Ponto de Melhoria)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
</table>
<p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p>
Flow_1e48p80
Id_7ec52cbb-d5d2-4948-9db1-51561b5e5384
Flow_0z6zbqv
Flow_1xste4a
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="border-collapse:collapse;margin-left:13.6pt;">
<tr style="height:23.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Entrada (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Termo de parcelamento disponibilizado </span></p></td></tr>
<tr style="height:27pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Descrição</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Arquivar os documento da solicitação. </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Saída (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Documentos arquivados </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Perfil de atuação / usuário</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> (Agente de Suporte, Gerente)</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Sistema</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Regra de Negócio</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"> Observações</span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">(Ponto de Melhoria)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Por enquanto as demandas ainda não estão em sua totalidade digitais,</span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">algumas ações serão manuais, mas aos poucos serão implantas as melhorias </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">automatizadas. </span></p></td></tr>
</table>
<p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:'Segoe UI';font-size:8pt;font-weight:normal;font-style:normal;"> </span></p>
Id_e7acb82e-0941-43a4-9aed-4e5f8296cbb7
Flow_1xste4a
Id_021f1e6d-0f2a-4bdf-8bce-995615e74865
DataStoreReference_11r0fvb
Id_021f1e6d-0f2a-4bdf-8bce-995615e74865
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="border-collapse:collapse;margin-left:13.6pt;">
<tr style="height:23.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Entrada (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Termo de parcelamento assinado</span></p></td></tr>
<tr style="height:27pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Descrição</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Anexar o termo assinado dentro da OS no sistema, e disponibilizar no sistema de gestão de</span></p><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">documento.</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Saída (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Termo de parcelamento disponibilizado</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Perfil de atuação / usuário</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> (Agente de Suporte, Gerente)</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Sistema</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Regra de Negócio</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> Disponibilizar o termo via carta serviço e GDOC no acesso ao site. </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"> Observações</span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">(Ponto de Melhoria)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
</table>
<p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:'Segoe UI';font-size:8pt;font-weight:normal;font-style:normal;"> </span></p>
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Norma de Parcelamento