Gateway_0xttsen
Id_673d0e9f-61a2-426a-a450-bf987ffeaa85
Activity_0zil372
Gateway_0rb3mwm
Event_1vnq6l3
Event_094k3tj
Event_0mh9xww
Event_1b0fwgf
Activity_0my70hq
Activity_0bv9ryq
Activity_0rsclux
Activity_04hov4l
Id_51bdca3a-ed49-43f2-86f4-cc89aef1bfff
Activity_1ka0m25
Id_60637df9-ed59-4451-ab7e-df686eeae2ea
Id_468a308c-f915-4ef4-afc2-6672845be947
Id_2abffc39-66e6-4ce7-be54-05cf7680878a
Id_a673398b-6c91-4770-9ae1-5190d5ed5ecf
Id_6268c736-1647-4e0d-a1ec-6edc07c9c004
Flow_1epwwaf
Flow_02cxc57
Flow_07221bt
Flow_150nt2x
Id_50c7249d-a0fd-4fce-aa14-4f96c7ecabab
Id_72369898-68ce-4774-ad58-455265917ec3
Flow_0oaxpk9
Flow_0ofhu0z
Flow_18pdwhb
Flow_0hasxn7
Flow_0oaxpk9
Flow_0ofhu0z
Flow_11qtnpp
Flow_12qt9qf
Flow_012m44w
Flow_012m44w
Flow_1bppku3
DataStoreReference_1o09uo5
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="border-collapse:collapse;margin-left:13.6pt;">
<tr style="height:23.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Entrada (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> Solicitação de alteração de titularidade</span></p></td></tr>
<tr style="height:27pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Descrição</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Verificação de notificação para o usuário</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Saída (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Verificação de notificação para usuário realizada</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Perfil de atuação / usuário</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> (Agente de Suporte, Gerente)</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Sistema</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">GCOM</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Regra de Negócio</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"> Observações</span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">(Ponto de Melhoria)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
</table>
<p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:'Segoe UI';font-size:8pt;font-weight:normal;font-style:normal;"> </span></p>
Flow_1h7jura
Flow_1bppku3
Flow_1epwwaf
DataStoreReference_0ut6y6q
Property_0a6qjem
Flow_02cxc57
Flow_0th0cc1
DataStoreReference_0v4fpi4
Flow_07221bt
Flow_16nz5v9
DataStoreReference_0gbmnvo
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="border-collapse:collapse;margin-left:13.6pt;">
<tr style="height:23.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Entrada (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> Verificação de conta paga não baixada </span></p></td></tr>
<tr style="height:27pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Descrição</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Apos o contato do cliente, solicitar o comporvante de pagamento para que possa ser analisado o caso. </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Saída (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Comprovante de pagamento solicitado </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Perfil de atuação / usuário</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> (Agente de Suporte, Gerente)</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Sistema</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Regra de Negócio</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"> Observações</span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">(Ponto de Melhoria)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
</table>
<p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:'Segoe UI';font-size:8pt;font-weight:normal;font-style:normal;"> </span></p>
Flow_16nz5v9
Flow_0th0cc1
Id_9b55e341-f4b6-472f-adfb-cddf9a5f2d76
DataStoreReference_1luy45y
Id_9b55e341-f4b6-472f-adfb-cddf9a5f2d76
Flow_150nt2x
DataStoreReference_1kl3ajp
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="border-collapse:collapse;margin-left:13.6pt;">
<tr style="height:23.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Entrada (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Informação gerada pelo histórico do usuário repassada </span></p></td></tr>
<tr style="height:27pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Descrição</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Caso o atendimento imediato tenha sanado a reclamação, e os esclarecimentos </span></p><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">tenham sido satisfatórios, registrar o atendimento no sistema. </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Saída (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Atendimento imediato registrado </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Perfil de atuação / usuário</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> (Agente de Suporte, Gerente)</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Sistema</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">GCOM</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Regra de Negócio</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"> Observações</span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">(Ponto de Melhoria)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
</table>
<p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p>
Id_72369898-68ce-4774-ad58-455265917ec3
Flow_12qt9qf
DataStoreReference_0iu2s7x
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="border-collapse:collapse;margin-left:13.6pt;">
<tr style="height:23.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Entrada (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> Comprovante de pagamento solicitado </span></p></td></tr>
<tr style="height:27pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Descrição</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Apos o envio do comprovante solicitado, será aberta uma Ordem de serviço para analise</span></p><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">e tratamento da solicitação, pois a baixa pode ser por vários motivos. </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Saída (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Ordem de serviço aberta </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Perfil de atuação / usuário</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> (Agente de Suporte, Gerente)</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Sistema</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">GCOM </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Regra de Negócio</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"> Observações</span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">(Ponto de Melhoria)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
</table>
<p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:'Segoe UI';font-size:8pt;font-weight:normal;font-style:normal;"> </span></p>
Id_50c7249d-a0fd-4fce-aa14-4f96c7ecabab
Flow_18pdwhb
DataStoreReference_0tad78k
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="border-collapse:collapse;margin-left:13.6pt;">
<tr style="height:23.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Entrada (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> Comprovante analisado</span></p></td></tr>
<tr style="height:27pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Descrição</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Anexar o comprovante de pagamento encaminhado pelo usuário a ordem de serviço aberta. </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Saída (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Comprovante anexado a OS</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Perfil de atuação / usuário</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> (Agente de Suporte, Gerente)</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Sistema</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">GCOM </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Regra de Negócio</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"> Observações</span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">(Ponto de Melhoria)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
</table>
<p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:'Segoe UI';font-size:8pt;font-weight:normal;font-style:normal;"> </span></p>
Flow_0hasxn7
Id_07850549-025a-4be4-88d1-53487e0b9a03
DataStoreReference_17ejc3b
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="border-collapse:collapse;margin-left:13.6pt;">
<tr style="height:23.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Entrada (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> Comprovante anexado a OS</span></p></td></tr>
<tr style="height:27pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Descrição</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Disponibilizar o protocoloda ordem de serviço aberta ao cliente para que ele possa </span></p><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">acompanhar a tratativa. </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Saída (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Protocolo disponibilizado ao cliente</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Perfil de atuação / usuário</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> (Agente de Suporte, Gerente)</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Sistema</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">GCOM </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Regra de Negócio</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"> Observações</span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">(Ponto de Melhoria)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
</table>
<p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:8pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:'Segoe UI';font-size:8pt;font-weight:normal;font-style:normal;"> </span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:'Segoe UI';font-size:8pt;font-weight:normal;font-style:normal;"> </span></p>
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