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<table border="0" cellspacing="0" cellpadding="0" width="100%" style="border-collapse:collapse;margin-left:13.6pt;">
<tr style="height:23.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Entrada (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> Solicitação de suspensão de fornecimento de água</span></p></td></tr>
<tr style="height:27pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Descrição</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Realização da análise da OS de solicitação de corte de água. </span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Saída (s)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">Analise realizada</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Perfil de atuação / usuário</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> (Agente de Suporte, Gerente)</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Sistema</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;">GCOM</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">Regra de Negócio</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> N/A</span></p></td></tr>
<tr style="height:26.25pt;">
<td valign="top" width="28%" style="width:28%;padding:1.2pt 6.6pt 1.2pt 6.6pt;background-color:#C6D9F0;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;"> Observações</span></p><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#C6D9F0;"><span style="color:#000000;background-color:#C6D9F0;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;">(Ponto de Melhoria)</span></p></td><td valign="top" width="71%" style="width:71%;padding:1.2pt 6.6pt 1.2pt 6.6pt;border-top:1pt #000000 solid;border-right:1pt #000000 solid;border-bottom:1pt #000000 solid;border-left:1pt #000000 solid;"><p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> Incluir as mesmas possibilidades para os clientes com débito em conta e clientes especiais. </span></p></td></tr>
</table>
<p style="text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;"><span style="color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:normal;font-style:normal;"> </span></p>
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