<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" xmlns:bioc="http://bpmn.io/schema/bpmn/biocolor/1.0" xmlns:color="http://www.omg.org/spec/BPMN/non-normative/color/1.0" xmlns:modeler="http://camunda.org/schema/modeler/1.0" id="Definitions_18ka4ya" targetNamespace="http://bpmn.io/schema/bpmn" exporter="Camunda Modeler" exporterVersion="5.8.0" modeler:executionPlatform="Camunda Platform" modeler:executionPlatformVersion="7.18.0">
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    <bpmn:participant id="Participant_1xgon44" name="CAC" processRef="Process_0984yuk" />
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      </bpmn:lane>
    </bpmn:laneSet>
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    </bpmn:exclusiveGateway>
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      <bpmn:messageEventDefinition id="MessageEventDefinition_0i68jt0" />
    </bpmn:startEvent>
    <bpmn:dataStoreReference id="DataStoreReference_0w6qc89" name="ERP - Ouvidoria" />
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      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
    <bpmn:dataStoreReference id="DataStoreReference_1rvp8mt" name="ERP - Ouvidoria" />
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      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
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    </bpmn:endEvent>
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    </bpmn:userTask>
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    </bpmn:userTask>
    <bpmn:manualTask id="Activity_0sjy7xp" name="5.Identificar embasamento legal">
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    </bpmn:manualTask>
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    </bpmn:userTask>
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    </bpmn:intermediateCatchEvent>
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    </bpmn:exclusiveGateway>
    <bpmn:dataStoreReference id="DataStoreReference_0r5uy3n" name="Outlook" />
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      <bpmn:outgoing>Flow_1k1ykm7</bpmn:outgoing>
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      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
    <bpmn:dataStoreReference id="DataStoreReference_1hxs2jp" name="ERP - Comercial" />
    <bpmn:userTask id="Activity_14pxdr3" name="8.Realizar adequações">
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      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
    <bpmn:dataObjectReference id="DataObjectReference_19bf20r" name="Word" dataObjectRef="DataObject_06fuy96" />
    <bpmn:dataObject id="DataObject_06fuy96" />
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      <bpmn:incoming>Flow_0e6k8p7</bpmn:incoming>
      <bpmn:incoming>Flow_1ulcov0</bpmn:incoming>
      <bpmn:outgoing>Flow_1oeh60z</bpmn:outgoing>
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      </bpmn:dataOutputAssociation>
    </bpmn:manualTask>
    <bpmn:dataStoreReference id="DataStoreReference_0ani8ml" name="ERP - Ouvidoria" />
    <bpmn:userTask id="Activity_1ntodex" name="10.Anexar arquivos referentes a resposta ao PROCON">
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      <bpmn:outgoing>Flow_03ncpsp</bpmn:outgoing>
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      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
    <bpmn:endEvent id="Event_18uzha3" name="Resposta ao PROCON encaminhado para a PRO, via ERP - Ouvidoria">
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      <bpmn:messageEventDefinition id="MessageEventDefinition_13f9mcc" />
    </bpmn:endEvent>
    <bpmn:sequenceFlow id="Flow_01e04c4" sourceRef="Activity_1yggzxx" targetRef="Gateway_0532n57" />
    <bpmn:sequenceFlow id="Flow_1glss23" name="Reclamação procedente" sourceRef="Gateway_0532n57" targetRef="Activity_0nffx78" />
    <bpmn:sequenceFlow id="Flow_12dxlvg" name="Reclamação improcedente" sourceRef="Gateway_0532n57" targetRef="Activity_0sjy7xp" />
    <bpmn:sequenceFlow id="Flow_0nb7ckk" sourceRef="Activity_01jvpqa" targetRef="Gateway_1b697x0" />
    <bpmn:sequenceFlow id="Flow_04bt482" name="Reclamação é de competência da CAC" sourceRef="Gateway_1b697x0" targetRef="Activity_0bzfvxg" />
    <bpmn:sequenceFlow id="Flow_1njzqij" name="Reclamação não é de competência da CAC" sourceRef="Gateway_1b697x0" targetRef="Activity_0tl3lzy" />
    <bpmn:sequenceFlow id="Flow_06yah5u" sourceRef="StartEvent_1" targetRef="Activity_01jvpqa" />
    <bpmn:sequenceFlow id="Flow_0ow2km3" sourceRef="Activity_0tl3lzy" targetRef="Event_13z17ne" />
    <bpmn:sequenceFlow id="Flow_0ecn582" sourceRef="Activity_0bzfvxg" targetRef="Activity_1yggzxx" />
    <bpmn:sequenceFlow id="Flow_1ulcov0" sourceRef="Activity_0sjy7xp" targetRef="Activity_00nzeml" />
    <bpmn:sequenceFlow id="Flow_0g87yz9" sourceRef="Activity_0nffx78" targetRef="Event_1o4xh2b" />
    <bpmn:sequenceFlow id="Flow_1l64plk" sourceRef="Event_1o4xh2b" targetRef="Activity_0b49cs7" />
    <bpmn:sequenceFlow id="Flow_1k1ykm7" sourceRef="Activity_0b49cs7" targetRef="Gateway_0c4z509" />
    <bpmn:sequenceFlow id="Flow_0ssxdpu" name="Posicionamento informando realização da adequação" sourceRef="Gateway_0c4z509" targetRef="Activity_00nzeml" />
    <bpmn:sequenceFlow id="Flow_00hmmy0" name="Posicionamento informando discordância da solicitação da adequação" sourceRef="Gateway_0c4z509" targetRef="Activity_14pxdr3" />
    <bpmn:sequenceFlow id="Flow_0e6k8p7" sourceRef="Activity_14pxdr3" targetRef="Activity_00nzeml" />
    <bpmn:sequenceFlow id="Flow_1oeh60z" sourceRef="Activity_00nzeml" targetRef="Activity_1ntodex" />
    <bpmn:sequenceFlow id="Flow_03ncpsp" sourceRef="Activity_1ntodex" targetRef="Activity_063gq6q" />
    <bpmn:sequenceFlow id="Flow_1672a7u" sourceRef="Activity_063gq6q" targetRef="Event_18uzha3" />
    <bpmn:dataStoreReference id="DataStoreReference_03itrz6" name="ERP - Ouvidoria" />
    <bpmn:userTask id="Activity_063gq6q" name="11.Encaminhar resposta ao PROCON para a PRO">
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      <bpmn:outgoing>Flow_1672a7u</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_18y45cl">
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      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
  </bpmn:process>
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        <bpmndi:BPMNLabel />
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="BPMNShape_0loo96u" bpmnElement="DataStoreReference_03itrz6">
        <dc:Bounds x="2185" y="935" width="50" height="50" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2170" y="992" width="80" height="14" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_13p1spr_di" bpmnElement="Activity_063gq6q" bioc:stroke="#fb8c00" bioc:fill="#ffe0b2" color:background-color="#ffe0b2" color:border-color="#fb8c00">
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="Flow_01e04c4_di" bpmnElement="Flow_01e04c4">
        <di:waypoint x="910" y="720" />
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1glss23_di" bpmnElement="Flow_1glss23">
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        <bpmndi:BPMNLabel>
          <dc:Bounds x="1019" y="836" width="62" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_12dxlvg_di" bpmnElement="Flow_12dxlvg">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0nb7ckk_di" bpmnElement="Flow_0nb7ckk">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_04bt482_di" bpmnElement="Flow_04bt482">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1njzqij_di" bpmnElement="Flow_1njzqij">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_06yah5u_di" bpmnElement="Flow_06yah5u">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0ow2km3_di" bpmnElement="Flow_0ow2km3">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0ecn582_di" bpmnElement="Flow_0ecn582">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1ulcov0_di" bpmnElement="Flow_1ulcov0">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0g87yz9_di" bpmnElement="Flow_0g87yz9">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1l64plk_di" bpmnElement="Flow_1l64plk">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1k1ykm7_di" bpmnElement="Flow_1k1ykm7">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0ssxdpu_di" bpmnElement="Flow_0ssxdpu">
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        <di:waypoint x="1860" y="880" />
        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_00hmmy0_di" bpmnElement="Flow_00hmmy0">
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        <bpmndi:BPMNLabel>
          <dc:Bounds x="1510" y="947" width="79" height="66" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0e6k8p7_di" bpmnElement="Flow_0e6k8p7">
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        <di:waypoint x="1860" y="900" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1oeh60z_di" bpmnElement="Flow_1oeh60z">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_03ncpsp_di" bpmnElement="Flow_03ncpsp">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1672a7u_di" bpmnElement="Flow_1672a7u">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNShape id="Participant_0se0sw1_di" bpmnElement="Participant_0se0sw1" isHorizontal="true">
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        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Participant_1xgon44_di" bpmnElement="Participant_1xgon44" isHorizontal="true">
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        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="DataOutputAssociation_1l77esh_di" bpmnElement="DataOutputAssociation_1l77esh">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="DataOutputAssociation_1w9nb39_di" bpmnElement="DataOutputAssociation_1w9nb39">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="DataOutputAssociation_1v054ft_di" bpmnElement="DataOutputAssociation_1v054ft">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="DataOutputAssociation_0qibktd_di" bpmnElement="DataOutputAssociation_0qibktd">
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      <bpmndi:BPMNEdge id="DataOutputAssociation_17q37n6_di" bpmnElement="DataOutputAssociation_17q37n6">
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      <bpmndi:BPMNEdge id="DataOutputAssociation_0cuct6u_di" bpmnElement="DataOutputAssociation_0cuct6u">
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      <bpmndi:BPMNEdge id="DataOutputAssociation_1wkoohg_di" bpmnElement="DataOutputAssociation_1wkoohg">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="DataOutputAssociation_0ssec22_di" bpmnElement="DataOutputAssociation_0ssec22">
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      <bpmndi:BPMNEdge id="DataOutputAssociation_1i6dc4i_di" bpmnElement="DataOutputAssociation_1i6dc4i">
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      <bpmndi:BPMNEdge id="DataOutputAssociation_18y45cl_di" bpmnElement="DataOutputAssociation_18y45cl">
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      <bpmndi:BPMNEdge id="Flow_0buqx85_di" bpmnElement="Flow_0buqx85">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0xqk4bp_di" bpmnElement="Flow_0xqk4bp">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1tol2sp_di" bpmnElement="Flow_1tol2sp">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_10o4fbg_di" bpmnElement="Flow_10o4fbg">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_033zw73_di" bpmnElement="Flow_033zw73">
        <di:waypoint x="2330" y="860" />
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      </bpmndi:BPMNEdge>
    </bpmndi:BPMNPlane>
  </bpmndi:BPMNDiagram>
</bpmn:definitions>
