<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:bioc="http://bpmn.io/schema/bpmn/biocolor/1.0" xmlns:color="http://www.omg.org/spec/BPMN/non-normative/color/1.0" xmlns:modeler="http://camunda.org/schema/modeler/1.0" id="Definitions_1gn0mqg" targetNamespace="http://bpmn.io/schema/bpmn" exporter="Camunda Modeler" exporterVersion="5.8.0" modeler:executionPlatform="Camunda Platform" modeler:executionPlatformVersion="7.18.0">
  <bpmn:collaboration id="Collaboration_1lz73oe">
    <bpmn:participant id="Participant_156haej" name="C1.N03.PAI0192 - Tratar demandas de competência da CACF" processRef="Process_06bo2s7" />
    <bpmn:participant id="Participant_1a4nbeb" name="C1.N03.PAI0138 - Tratar reclamações, elogios ou sugestões de melhoria nos processos da CACF" processRef="Process_0hhdyl7" />
    <bpmn:messageFlow id="Flow_1clyfaz" sourceRef="Activity_0zt88xz" targetRef="Participant_1a4nbeb" />
    <bpmn:messageFlow id="Flow_086o9mr" sourceRef="Participant_1a4nbeb" targetRef="Event_1xdrmwb" />
  </bpmn:collaboration>
  <bpmn:process id="Process_06bo2s7" isExecutable="true">
    <bpmn:laneSet id="LaneSet_1l8d5r4">
      <bpmn:lane id="Lane_1mov7hv" name="CACF">
        <bpmn:flowNodeRef>Activity_10pm30q</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0ve6g6y</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0x4qxt9</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_08gi898</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_1xq99pp</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_1v2sk8e</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_08krnmw</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_06wn64h</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0dbnyzm</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_007aqcq</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1oyp3az</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_1qdsi34</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0zt88xz</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0d01j5s</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1xdrmwb</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0kf7xju</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1p5zj1j</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0fs874z</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_00p84b4</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_1hnf3mh</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0zl0qll</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0z05b8n</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0s6wsnp</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_1ltudgz</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1wc910x</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0abxwwe</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0avs6b5</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0b4hid9</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1raqr38</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0mk5ve8</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_019ot9d</bpmn:flowNodeRef>
      </bpmn:lane>
    </bpmn:laneSet>
    <bpmn:userTask id="Activity_10pm30q" name="1.Realizar o acompanhamento das demandas da CACF">
      <bpmn:incoming>Flow_1y0xlnb</bpmn:incoming>
      <bpmn:outgoing>Flow_1cf16tp</bpmn:outgoing>
      <bpmn:property id="Property_05beka4" name="__targetRef_placeholder" />
      <bpmn:dataInputAssociation id="DataInputAssociation_0bma5vf">
        <bpmn:sourceRef>DataStoreReference_1vyb235</bpmn:sourceRef>
        <bpmn:targetRef>Property_05beka4</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_19wup3h">
        <bpmn:sourceRef>DataStoreReference_1h0vh6a</bpmn:sourceRef>
        <bpmn:targetRef>Property_05beka4</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_07pv64s">
        <bpmn:sourceRef>DataStoreReference_123biow</bpmn:sourceRef>
        <bpmn:targetRef>Property_05beka4</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_1lrnd93">
        <bpmn:sourceRef>DataStoreReference_0u93sj9</bpmn:sourceRef>
        <bpmn:targetRef>Property_05beka4</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_0wd714w">
        <bpmn:sourceRef>DataStoreReference_0jqs7kl</bpmn:sourceRef>
        <bpmn:targetRef>Property_05beka4</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_0288vfu">
        <bpmn:sourceRef>DataStoreReference_1hokv8t</bpmn:sourceRef>
        <bpmn:targetRef>Property_05beka4</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_1qjzmfy">
        <bpmn:sourceRef>DataStoreReference_1w0phv8</bpmn:sourceRef>
        <bpmn:targetRef>Property_05beka4</bpmn:targetRef>
      </bpmn:dataInputAssociation>
    </bpmn:userTask>
    <bpmn:startEvent id="Event_0ve6g6y" name="Diariamente">
      <bpmn:outgoing>Flow_1y0xlnb</bpmn:outgoing>
      <bpmn:timerEventDefinition id="TimerEventDefinition_0njlvqx" />
    </bpmn:startEvent>
    <bpmn:userTask id="Activity_0x4qxt9" name="3.Elaborar justificativa da improcedência da demanda">
      <bpmn:incoming>Flow_0nlf5vg</bpmn:incoming>
      <bpmn:outgoing>Flow_0muy3k1</bpmn:outgoing>
      <bpmn:property id="Property_1hzwg2t" name="__targetRef_placeholder" />
      <bpmn:dataInputAssociation id="DataInputAssociation_0ajovv1">
        <bpmn:sourceRef>DataStoreReference_0n2z0k2</bpmn:sourceRef>
        <bpmn:targetRef>Property_1hzwg2t</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_005i2j2">
        <bpmn:sourceRef>DataStoreReference_0pt39r2</bpmn:sourceRef>
        <bpmn:targetRef>Property_1hzwg2t</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_1mgd06u">
        <bpmn:sourceRef>DataStoreReference_1vzwqqa</bpmn:sourceRef>
        <bpmn:targetRef>Property_1hzwg2t</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_0z0lvds">
        <bpmn:sourceRef>DataStoreReference_0wjjnsw</bpmn:sourceRef>
        <bpmn:targetRef>Property_1hzwg2t</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_0i1p40y">
        <bpmn:sourceRef>DataStoreReference_1rjr9tb</bpmn:sourceRef>
        <bpmn:targetRef>Property_1hzwg2t</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_0rym37s">
        <bpmn:sourceRef>DataStoreReference_03agf45</bpmn:sourceRef>
        <bpmn:targetRef>Property_1hzwg2t</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_185oqlk">
        <bpmn:sourceRef>DataStoreReference_0v6giwn</bpmn:sourceRef>
        <bpmn:targetRef>Property_1hzwg2t</bpmn:targetRef>
      </bpmn:dataInputAssociation>
    </bpmn:userTask>
    <bpmn:manualTask id="Activity_08gi898" name="4.Identificar qual é a origem da demanda">
      <bpmn:incoming>Flow_0muy3k1</bpmn:incoming>
      <bpmn:outgoing>Flow_0tyavqg</bpmn:outgoing>
    </bpmn:manualTask>
    <bpmn:exclusiveGateway id="Gateway_1xq99pp">
      <bpmn:incoming>Flow_0tyavqg</bpmn:incoming>
      <bpmn:outgoing>Flow_1oxsf90</bpmn:outgoing>
      <bpmn:outgoing>Flow_0okxrhx</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:exclusiveGateway id="Gateway_1v2sk8e">
      <bpmn:incoming>Flow_09f5ho1</bpmn:incoming>
      <bpmn:outgoing>Flow_0nlf5vg</bpmn:outgoing>
      <bpmn:outgoing>Flow_0v0joe5</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:endEvent id="Event_08krnmw" name="Processo encerrado">
      <bpmn:incoming>Flow_0a7c1yd</bpmn:incoming>
    </bpmn:endEvent>
    <bpmn:userTask id="Activity_06wn64h" name="2.Analisar competência para atendimento da demanda">
      <bpmn:incoming>Flow_1kncbpq</bpmn:incoming>
      <bpmn:outgoing>Flow_09f5ho1</bpmn:outgoing>
      <bpmn:property id="Property_1dizivi" name="__targetRef_placeholder" />
      <bpmn:dataInputAssociation id="DataInputAssociation_0qtg1tx">
        <bpmn:sourceRef>DataStoreReference_09vlqji</bpmn:sourceRef>
        <bpmn:targetRef>Property_1dizivi</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_1tjh3u3">
        <bpmn:sourceRef>DataStoreReference_1lnbugp</bpmn:sourceRef>
        <bpmn:targetRef>Property_1dizivi</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_1ea4ie4">
        <bpmn:sourceRef>DataStoreReference_01j6th3</bpmn:sourceRef>
        <bpmn:targetRef>Property_1dizivi</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_1mynuzr">
        <bpmn:sourceRef>DataStoreReference_14f8ak9</bpmn:sourceRef>
        <bpmn:targetRef>Property_1dizivi</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_1snmdr8">
        <bpmn:sourceRef>DataStoreReference_0ozw559</bpmn:sourceRef>
        <bpmn:targetRef>Property_1dizivi</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_0xefz6c">
        <bpmn:sourceRef>DataStoreReference_08xi4ve</bpmn:sourceRef>
        <bpmn:targetRef>Property_1dizivi</bpmn:targetRef>
      </bpmn:dataInputAssociation>
      <bpmn:dataInputAssociation id="DataInputAssociation_1wrxtki">
        <bpmn:sourceRef>DataStoreReference_1pc5egd</bpmn:sourceRef>
        <bpmn:targetRef>Property_1dizivi</bpmn:targetRef>
      </bpmn:dataInputAssociation>
    </bpmn:userTask>
    <bpmn:userTask id="Activity_0dbnyzm" name="6.Encaminhar resposta para área solicitante">
      <bpmn:incoming>Flow_1oxsf90</bpmn:incoming>
      <bpmn:outgoing>Flow_0wfnvm7</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_0ewd53v">
        <bpmn:targetRef>DataStoreReference_15vl127</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_08504bv">
        <bpmn:targetRef>DataStoreReference_08pzcsi</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_0d8efp3">
        <bpmn:targetRef>DataStoreReference_0a5rk7n</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_1ialsio">
        <bpmn:targetRef>DataStoreReference_1x941er</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_10uytn4">
        <bpmn:targetRef>DataStoreReference_0y38hq2</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_11bhrjy">
        <bpmn:targetRef>DataStoreReference_1ym3veb</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
    <bpmn:exclusiveGateway id="Gateway_007aqcq">
      <bpmn:incoming>Flow_1cf16tp</bpmn:incoming>
      <bpmn:outgoing>Flow_1kncbpq</bpmn:outgoing>
      <bpmn:outgoing>Flow_0a7c1yd</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:endEvent id="Event_1oyp3az" name="Resposta encaminhada ao Solicitante">
      <bpmn:incoming>Flow_0wfnvm7</bpmn:incoming>
    </bpmn:endEvent>
    <bpmn:exclusiveGateway id="Gateway_1qdsi34">
      <bpmn:incoming>Flow_0s71gc3</bpmn:incoming>
      <bpmn:outgoing>Flow_0pnvvea</bpmn:outgoing>
      <bpmn:outgoing>Flow_158qu34</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:manualTask id="Activity_0zt88xz" name="8.Realizar tratativas necessárias">
      <bpmn:incoming>Flow_158qu34</bpmn:incoming>
      <bpmn:outgoing>Flow_1kcstk7</bpmn:outgoing>
    </bpmn:manualTask>
    <bpmn:userTask id="Activity_0d01j5s" name="9.Analisar histórico do cliente/ demandante">
      <bpmn:incoming>Flow_0pnvvea</bpmn:incoming>
      <bpmn:outgoing>Flow_1s8e4e5</bpmn:outgoing>
      <bpmn:property id="Property_1yy24l8" name="__targetRef_placeholder" />
      <bpmn:dataInputAssociation id="DataInputAssociation_1rz9lvq">
        <bpmn:sourceRef>DataStoreReference_0hs96yr</bpmn:sourceRef>
        <bpmn:targetRef>Property_1yy24l8</bpmn:targetRef>
      </bpmn:dataInputAssociation>
    </bpmn:userTask>
    <bpmn:dataStoreReference id="DataStoreReference_0hs96yr" name="ERP - Comercial" />
    <bpmn:intermediateCatchEvent id="Event_1xdrmwb">
      <bpmn:incoming>Flow_1kcstk7</bpmn:incoming>
      <bpmn:outgoing>Flow_1ohev6y</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_0f709l2" />
    </bpmn:intermediateCatchEvent>
    <bpmn:manualTask id="Activity_0kf7xju" name="10.Verificar ações necessárias para solução da demanda">
      <bpmn:incoming>Flow_1s8e4e5</bpmn:incoming>
      <bpmn:outgoing>Flow_1724zrr</bpmn:outgoing>
    </bpmn:manualTask>
    <bpmn:dataStoreReference id="DataStoreReference_1c13ued" name="ERP - Documentos" />
    <bpmn:userTask id="Activity_1p5zj1j" name="11.Abrir processo">
      <bpmn:incoming>Flow_0hrzxlc</bpmn:incoming>
      <bpmn:outgoing>Flow_0t2sy3z</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_1ecp954">
        <bpmn:targetRef>DataStoreReference_1c13ued</bpmn:targetRef>
      </bpmn:dataOutputAssociation>
    </bpmn:userTask>
    <bpmn:intermediateCatchEvent id="Event_0fs874z" name="Resposta encaminhada pelas demais áreas da CAESB">
      <bpmn:incoming>Flow_0t2sy3z</bpmn:incoming>
      <bpmn:outgoing>Flow_1q2gvdj</bpmn:outgoing>
      <bpmn:conditionalEventDefinition id="ConditionalEventDefinition_1jabx7k">
        <bpmn:condition xsi:type="bpmn:tFormalExpression" />
      </bpmn:conditionalEventDefinition>
    </bpmn:intermediateCatchEvent>
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      <bpmn:incoming>Flow_07122lr</bpmn:incoming>
      <bpmn:outgoing>Flow_0usfda3</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_04e8l5d">
        <bpmn:targetRef>DataStoreReference_1h4u6ht</bpmn:targetRef>
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    <bpmn:dataStoreReference id="DataStoreReference_1h4u6ht" name="ERP - Comercial" />
    <bpmn:inclusiveGateway id="Gateway_1hnf3mh">
      <bpmn:incoming>Flow_1724zrr</bpmn:incoming>
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      <bpmn:outgoing>Flow_07122lr</bpmn:outgoing>
      <bpmn:outgoing>Flow_12yp0j0</bpmn:outgoing>
    </bpmn:inclusiveGateway>
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      <bpmn:incoming>Flow_1eqmby9</bpmn:incoming>
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      <bpmn:incoming>Flow_1ohev6y</bpmn:incoming>
      <bpmn:incoming>Flow_1nowot9</bpmn:incoming>
      <bpmn:outgoing>Flow_1gbd3sz</bpmn:outgoing>
      <bpmn:dataOutputAssociation id="DataOutputAssociation_1lpaq35">
        <bpmn:targetRef>DataStoreReference_1tjb34y</bpmn:targetRef>
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      <bpmn:dataOutputAssociation id="DataOutputAssociation_12jfrbk">
        <bpmn:targetRef>DataStoreReference_1lz9hkf</bpmn:targetRef>
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      <bpmn:dataOutputAssociation id="DataOutputAssociation_1uq2f59">
        <bpmn:targetRef>DataStoreReference_0jjacvq</bpmn:targetRef>
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      <bpmn:dataOutputAssociation id="DataOutputAssociation_1wel2ur">
        <bpmn:targetRef>DataStoreReference_0pb02pn</bpmn:targetRef>
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      <bpmn:dataOutputAssociation id="DataOutputAssociation_1ok39wl">
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      <bpmn:dataOutputAssociation id="DataOutputAssociation_0ro3fau">
        <bpmn:targetRef>DataStoreReference_0vg9ubi</bpmn:targetRef>
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      <bpmn:dataOutputAssociation id="DataOutputAssociation_0diw2zq">
        <bpmn:targetRef>DataStoreReference_1ayw8ab</bpmn:targetRef>
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      <bpmn:incoming>Flow_063qb5c</bpmn:incoming>
      <bpmn:outgoing>Flow_0j246tn</bpmn:outgoing>
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    <bpmn:dataStoreReference id="DataStoreReference_1vyb235" name="ERP - Documentos" />
    <bpmn:dataStoreReference id="DataStoreReference_123biow" name="SEI" />
    <bpmn:dataStoreReference id="DataStoreReference_0u93sj9" name="ERP - Ouvidoria" />
    <bpmn:dataStoreReference id="DataStoreReference_1hokv8t" name="Teams" />
    <bpmn:dataStoreReference id="DataStoreReference_0jqs7kl" name="Outlook" />
    <bpmn:dataStoreReference id="DataStoreReference_1w0phv8" name="Whatsapp" />
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</bpmn:definitions>
